Terms of Service
Last updated: 13 August 2025
Agreement to Terms
By accessing and using the services of Kiwi Well Drillers (“Company,” “we,” “our,” or “us”), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.
Services Provided
Kiwi Well Drillers provides the following services:
- Water bore drilling and installation
- Water pump installation and servicing
- Pump testing and performance evaluation
- Pump and bore maintenance services
- Water supply consultation and advice
Service Agreements
Quotes and Estimates
All quotes and estimates are valid for 30 days unless otherwise specified. Final costs may vary based on site conditions and unforeseen circumstances.
Payment Terms
- A Non refundable deposit may be required before commencement of work
- Payment is due within 7 days of invoice date
- Late payment fees may apply to overdue accounts
- We accept cash, and electronic transfer payments
Warranties and Guarantees
Workmanship Warranty
We provide a 12-month warranty on our workmanship. This covers defects in our installation work but does not cover normal wear and tear or damage caused by factors beyond our control. We guarantee the bore construction for 10 years.
Bore Guarantee
Subject to the terms and conditions above, KIWI WELLDRILLERS NZ LTD guarantees the workmanship and materials used in the construction of the bore for a period of ten years from the date of completion.
Liability under this guarantee is limited to repair of the bore construction or, at the driller's option, drilling a replacement bore to the same specification, adjacent to the defective bore and reinstalling the existing pumping equipment. Liability under this GUARANTEE specifically excludes damage to the bore or to pumping or electrical equipment or the consequences of any damage arising from earthquake, geological or other natural disturbance, impact or external force applied to the bore casing. It also excludes damage incurred during the installation or removal of pumping or testing equipment or improper operation thereof.
Equipment Warranty
Equipment warranties are provided by the manufacturer. We will assist with warranty claims but are not responsible for manufacturer defects or warranty terms.
Limitation of Liability
Our liability is limited to the value of the services provided. We are not liable for:
- Indirect or consequential damages
- Loss of water supply due to natural causes
- Damage to property not directly caused by our negligence
- Delays due to weather, ground conditions, or permit issues
- Water quality issues not related to our equipment or installation
Customer Responsibilities
Customers are responsible for:
- Providing accurate information about property and requirements
- Obtaining necessary permits and approvals
- Ensuring safe access to work areas
- Protecting installed equipment from damage
- Regular maintenance as recommended
- Notifying us promptly of any issues or concerns
Cancellation Policy
Customer Cancellation
Customers may cancel services with 7 Days Notice. Cancellation fees may apply if materials have been ordered or work has commenced.
Our Right to Cancel
We reserve the right to cancel or postpone services due to unsafe conditions, weather, or other circumstances beyond our control.
Compliance and Permits
All work is performed in compliance with New Zealand building codes and local regulations. Customers are responsible for obtaining necessary resource consents and permits unless specifically agreed otherwise in writing.
Dispute Resolution
Any disputes will first be addressed through direct communication. If unresolved, disputes may be referred to mediation or arbitration under New Zealand law.
Governing Law
These terms are governed by New Zealand law and any disputes will be subject to the jurisdiction of New Zealand courts.
Contact Information
For questions about these terms or our services, please contact us:
Kiwi Well Drillers
Email: info@kiwiwelldrillers.co.nz
Phone: 0800 822 822
Address: PO Box 451, Warkworth 0941 Auckland
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of the updated terms.